What does truly exceptional service and hospitality look and feel like? The Japanese concept of Omotenashi captivates many organizational cultures.
SHOW NOTES
Jason introduces Season 8 episode 50 of the podcast, Cultures That Practice Omotenashi. Welcome back to the podcast on corporate culture and leadership and thank you for listening. We engage thought leaders like CEOs, CFOs, managers, VPs, directors, and more for this podcast. We wish to create content that engages your mind and heart and allows you to step back and think and add some positivity to your life. We deep dive into today’s topic.
We can’t control everything but what we can control is our response. Still a lot of work to do but wanted to remind the audience what is within our control is the temperature we create in the organizations and teams we work with.
Please leave a review for the podcast It really helps the podcast to spread these messages out into the world. Please share this podcast with your organization, on your team, or in your life to help spread these messages. Thank you!
If any of these topics are interesting to you please or you want a deep dive on any specific topics, please reach out to us at info@jasonvbarger.com
Season 8 Episode 50: Cultures That Practice Omotenashi
Summary:
In this episode of The Thermostat Podcast, Jason V. Barger explores the Japanese concept of Omotenashi, which emphasizes hospitality, mindfulness, and care for others. Barger discusses how this principle can be applied to create extraordinary experiences in a variety of settings, from businesses to personal relationships.
He highlights the key elements of Omotenashi, which include:
- Attention: Paying attention to small details and noticing the needs of others.
- Anticipation: Anticipating the needs of others and providing for them before they are requested.
- Above and beyond: Going above and beyond expectations to create a memorable experience.
Barger illustrates these principles with a story about a car dealership that went above and beyond for a customer by shoveling their driveway after a snowstorm. This act of kindness, inspired by Omotenashi, left a lasting impression on the customer and spread throughout the dealership as an example of exceptional service.
Keywords: Omotenashi, corporate culture, leadership, hospitality, customer service, employee engagement, team building, mindfulness, emotional intelligence, core values.
Notable Quotes:
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“Both scenarios don’t happen by accident. … The most consistent great experiences on the planet are led by a culture that is focused on creating them.”
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“It’s about the people. It’s about the leaders. It’s about the cultures that continue to amplify and support more of those positive experiences.”
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“Omotenashi is a Japanese concept that describes the idea of hospitality, mindfulness, and caring for guests with warmth and attentiveness.”
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“What might bring the guest joy or a basic need before they ask for it?”
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“They strive to captivate their guests by going above and beyond the expectations to create a more memorable experience.”
Questions to Ponder:
- What does truly exceptional hospitality and service feel like to you?
- What could you bring more attention or anticipation to in your interactions with others?
- In what ways can you captivate your staff or guests in the coming months?
Additional Considerations for Leaders:
- How can you cultivate a culture of omotenashi within your team or organization?
- What steps can you take to ensure that your team members feel valued and appreciated?
- How can you empower your employees to go above and beyond for your customers?
By reflecting on these questions and incorporating the principles of Omotenashi into your leadership style, you can create a more positive and engaging environment for your team and deliver exceptional experiences for your customers.
Links and References
For more insights and practical tips, be sure to check out Jason V Barger’s book Breathing Oxygen. This book dives deeper into the concepts discussed in this episode and provides additional strategies for fostering a positive mindset and effective leadership.
By incorporating these practices into your summer routine, you can breathe new life into your personal and professional endeavors. Remember, as Jason says, “The best leaders, teams, and cultures on the planet stimulate progress by recalibrating their thermostat together.”
The Upcoming episode will feature Anticipation. Stay Tuned!
Please leave a review for the podcast It really helps the podcast to spread these messages out into the world. Please share this podcast with your organization, on your team, or in your life to help spread these messages. Thank you!
If any of these topics are interesting to you please or you want a deep dive on any specific topics, please reach out to us at info@jasonvbarger.com
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Remember, the best leaders, teams, & cultures stimulate progress by recalibrating their thermostat together.
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ABOUT THE THERMOSTAT
Conversations and micro-thoughts to engage your mind and heart.
A thermostat is proactive. It sets the temperature in a room. Controls the temperature. Regulates the temperature. But in today’s distracted, fast-paced and digital world, it’s easy for individuals and organizations to act more like thermometers, slipping into reactionary thinking, becoming scattered and inconsistent. The most compelling leaders, teams, organizations, families, or collection of humans of any kind operate in thermostat mode. They calibrate their mind and heart to set the temperature for the vision and culture they want to create. Jason Barger, globally celebrated author, keynote speaker, and founder of Step Back Leadership Consulting, is the host of The Thermostat, a podcast journey to discover authentic leadership, create compelling cultures and find clarity of mission, vision, and values.